Customers
They talk about it better than we do
SKEAT has changed our lives! It is an optimal solution that corresponds to our values: we minimize our ecological impact while making significant financial savings. The interface is ergonomic and very pleasant. We can offer our customers all our services and offers in one place.
Manon Monnier
Marketing Communication Manager,
Sofitel Paris Baltimore Tour Eiffel
Skeat is a real plus for the organisation and additional sales within our establishment. It represents 60% of our Room-Service orders, and 100% of our Night Room. Rhaël's support is essential, he is always ready to listen and help you find the right solution for your needs.
Benoit Frerotte
F&B Manager,
Novotel Monte Carlo
Following the onboarding, we encountered some difficulties related to our internal network, but the SKEAT team never let us down. After 3 weeks of technical adjustments and test sessions, we were finally able to set up the ordering offer of the room service in a fluid and efficient way. The team sees this as a real added value and a time saver. We are very happy with the result.
Julie Lambert
Leader Reception,
Mercure Lyon Genas Eurexpo
The SKEAT digital solution allows us to offer our clients a truly qualitative tool. The teams offer 100% personalised support, adapted to the expectations of each establishment. Don't hesitate, and adopt the SKEAT QR code!
Stéphanie Nicolas
Chargée de Communication,
Grand Hôtel Roi rené Aix en Provence
Beyond being fully satisfied with the SKEAT digital customer journey for our customers, we are looking at a paper saving of about 500€/year. This was a real objective to reach in order to reduce our costs and ensure CSR.
Marie-Lise GOLINO
General Manager,
IBIS Toulon La Valette
An intuitive and flexible application, a personalized and very reactive follow-up, a real plus for our establishment!
Cloé fanjat
Butler,
Novotel Lyon confluence
A very simple handling that leaves us free to set up the application according to the specific needs of each hotel. Very efficient!
Thomas De Carvalho
Responsable hébergement,
Novotel Lyon Gerland Musée des Confluences
Skeat now accounts for an average of 40% of our room service sales, and has helped us gain 9 points in % on the quality of our room service. It is a real added value for our establishment.
Thomas Guillot
F&B Manager,
Novotel les halles
Very fun and easy to use software with very good feedback from customers on how to use it which allowed the hotel to increase its turnover by 5 to 10%.
Benjamin Mercier
F&B Director,
Novotel Paris porte de Versailles
Thanks to Skeat, a remarkable efficiency and a deployment in 48 hours for our classification 4 **** Thanks for your reactivity!
Lyndia Lecolier
GM,
Mercure Paris Bercy Bibliothèque
Skeat is a tool that allows us to do one thing: customer FOCUS. The back office is fluid and easy to use. We have a usage rate of about 82% for dinner and 55% for breakfast.
Pierre Dechelotte
F&B Directory,
Pullman Toulouse Centre
An easy to use solution for our customers but also for our employees. 60% of our global F&B orders received are made via the application and the QR in room representing several K€/month of turnover
Alban Delourme
F&B Manager,
Pullman Roissy CDG
We use Skeat during the summer months for order taking in outdoor areas (swimming pools & private beaches) it makes the employee experience smoother, and allows customers to be served in record time. Skeat makes everyone's life easier in busy summer periods.
Stephanie Geroult
Communications and events manager,
Sofitel Golfe d'Ajaccio Thalassa
Know-how
The Skeat expertise
For several years, Skeat has been supporting hoteliers around the world on 4 key issues
Increase av. customer spending
By making your offers and services directly available on your customers' smartphones, you reduce frictions and skyrocket your average revenue on each stay
Experience and quality of service
Increase the quality of your services and offer a superior, personalised and innovative customer experience while relieving your staff
Simplify your processes
Eliminate non-value-creating interactions, automate time-consuming tasks and allow your teams to focus on their priorities
Get closer to your customers
Give your customers direct access to the information that matters to you. Communicate with them before, during and after their stay and identify their expectations better than ever
Features
Skeat gives you the tools to achieve your goals
Skeat allows you to centralise all your digital customer experience initiatives in a single white label web app connected to all your back-of-house tools (PMS, CRM, POS ....)
Digital Room Directory
Highlight your hotel's offers on your guests' smartphones with a web-app that centralizes all your content and services.
Personalized greeting
Personalize your customers' arrival by calling them by their name, and providing them with personalized content according to their stay and preferences
Useful information
Reduce the number of incoming calls and check-in time by providing your guests with all the useful information directly on their smartphone
Highlight your offer
Promote all the services, activities and events that your hotel has to offer to your guests by pushing personalised content in real time on their smartphones
Dynamic content
Use automation to tailor the content your guests view based on where they are in the hotel, the time of day or their customer profile
F&B digital ordering
Allow your customers to order what they want, when they want, wherever they are. Centralise all your orders on the same platform and serve your customers more efficiently than ever
Highlighting the F&B offer
Your customers discover a great F&B selection attached with images and detailed descriptions in their own language. They can also use special diet and allergy filters, and can customise their selection in 1 click
Options and suggestions
Increase the average spending up to +30% with customised suggestions for paid options or additional products. Set up these upsells yourself or let our algorithms take care of them
Types of services
Room service, pre-ordered breakfast, click & collect, table or deckchair service, bar order... Your web app adapts to the location, the time of day, and the type of service chosen
Simplified F&B management
Visibility of current and future customer orders, real-time management of catalogues and availability, limitation of the number of orders per slot, etc.
E-conciergerie
Empower your teams with an unparalleled ability to handle your customers' most immediate requests and generate revenue beyond hosting and F&B
Reservations
Your guests can access all of the hotel's activities and services in one scan and make their reservations directly through the web app (spa, restaurant...)
External services
Offer activities or services external to your hotel and strengthen your local partnerships: taxi reservations, museum tickets, partner restaurant, etc.
Customer communication
Allow your teams to communicate directly with your customers via chat or whatsapp, and increase your quality of service
Cross selling
Allow your customers to order what they need or want at any time in a glimpse : amenities, beauty products, items from the shop etc
Customer satisfaction
Skeat helps you better understand your customers' expectations and detect dissatisfaction as early as possible, in order to enhance the experience you offer and boost your e-reputation
Customer feedback
Ask your customers for their opinion on the quality of their experience and gather valuable insights that will help you continuously improve it
E-reputation
Suggest to your customers to leave an online review of their experience on Google or on platforms like Trip Advisor
Dissatisfactions
Detect possible customer dissatisfactions during the stay in order to quickly adress them and avoid a bad online review
And much more...
Back office
Your teams will love having control
Manage, monitor and enrich your customer journey from a powerful and intuitive web interface
Service management
In real time and adapted to multi-site
Financial management of transactions
Keep control of your financial flows safely
Real-time content management
Create, edit and send messages and other content in 1 click from your dashboard
Analytics & user data
Enrich your customer knowledge and increase your performance tenfold
Do you manage a group of more than 10 locations ?
Discover Skeat ENTERPRISE, the white label solution for the most ambitious projects
100% white label software
Advanced and custom features
Custom integrations to your existing software
