Hotels
Offer your customers a superior experience and thus transform each interaction into a magical moment and additional income.
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They talk about it better than we do
SKEAT has changed our lives! It is an optimal solution that corresponds to our values: we minimize our ecological impact while achieving significant financial savings. The interface is ergonomic and very pleasant. We can offer our customers all of our services and our offers grouped together on a single medium.
Sofitel Paris Baltimore Eiffel Tower
Skeat is really a plus for the organization and additional sales within our establishment. This represents 60% of our Room-Service orders, and 100% of our Room and Night. The support provided by Rhaël is essential, he is always attentive and ready to help you find the right solution adapted to your needs.
Novotel Monte Carlo
Following the onboarding, we encountered difficulties related to our internal network, but the SKEAT team never gave up on us. After 3 weeks of technical adjustments and test sessions, we were finally able to set up the room service ordering offer in a fluid and efficient way. The team sees it as a real added value, and a time saver. We are very happy with the result.
Mercure Lyon Genas Eurexpo
The SKEAT digital solution makes it possible to offer our customers a truly qualitative tool. The teams offer 100% personalized support adapted to the expectations of each establishment. Do not hesitate, and adopt the SKEAT QR code!
Grand Hotel Roi René Aix-en-Provence
Beyond being fully satisfied with the SKEAT digital customer journey for our customers, we expect to save around €500 per year on paper. This was a real objective to achieve in order to reduce our costs and guarantee CSR.
IBIS Toulon Valletta
An intuitive and flexible application, personalized and very responsive follow-up, a real plus for our establishment!
Novotel Lyon Confluence
A very simple handling that leaves us free to configure the application according to the specific needs of each hotel. Very effective!
Novotel Lyon Confluence
Skeat now represents an average of 40% of our room service sales, and we have earned 9 points in% on the quality of our room service. This is a real added value for our establishment.
Novotel les Halles
Very fun and easy to use software with very good customer feedback on how to use it, which allowed the hotel to increase its turnover by 5 to 10%
Novotel Paris Porte de Versailles
Thanks to Skeat, remarkable efficiency and deployment in 48 hours for our classification 4 **** Thank you for your responsiveness!
Mercure Paris Bercy Bibliothèque
Skeat is a tool that allows us to do one thing: customer FOCUS. The back office is fluid and easy to use. We have a utilization rate of around 82% for dinner and 55% for breakfast.
Pullman Toulouse Center
An easy to use solution for our customers but also for employees. 60% of our global F&B orders received are made via the application and the QR in the room representing several K€/month of turnover
Pullman Roissy CDG
We use Skeat in summer to take orders in outdoor areas (pools & private beaches) this streamlines the employee experience, and allows customers to be served in record time. Skeat makes life easier for everyone in very busy summer periods.
Sofitel Golfe d'Ajaccio Thalassa
Skeat expertise
For several years, Skeat has been supporting hoteliers around the world around 4 major challenges
Increase in customer spend
By offering your offers and services directly on your customers' smartphones and in an automated manner, you reduce friction and considerably increase your income for each stay.
Experience and quality of service
Increase your service level and offer a superior, personalized and innovative customer experience while relieving your teams
Simplify your processes
Remove interactions that don't create value, automate time-consuming tasks, and allow your teams to focus on what matters most
Get closer to your customers
Give your customers direct access to the information that matters to you, communicate with them before, during and after their stay and identify their real expectations better than ever
Skeat gives you the tools to reach your goals
Skeat allows you to centralize all your digital initiatives concerning the customer experience in a single white label web app connected to all your back-of-house tools (PMS, CRM, POS...)
Digital room directory
Highlight your hotel offers on your customers' smartphones thanks to a web app that centralizes all your content and services.
Personalize the welcome of your customers by addressing them by name, and by providing personalized content according to their stay and their preferences
Reduce the number of incoming calls and check-in times by providing your customers with all the information they need for their stay directly on their smartphone
Promote all the services, activities and events that your hotel offers to your customers by pushing personalized content in real time on their smartphone
Thanks to automation, adapt the content that your customers view according to where in the hotel they are in, the time of day or their customer profile
F&B digital control
Allow your customers to order what they want, when they want it, and right where they are. Centralize all your orders in one place and serve your customers more effectively than ever
Your customers discover an offer with images and detailed descriptions in their language, filters by diet or allergies, and can personalize their selection in 1 click
Increase the average ticket by up to +30% thanks to personalized suggestions for paid options or additional products. Configure these upsells yourself or let our algorithms take care of them
Room service, pre-order breakfast, click & collect, table or deckchair service, bar order... Your web app adapts according to the location, the time of the day, and the type of service chosen
Visibility on current and future customer orders, real-time management of catalogs and availability, limitation of the number of orders per slot etc...
e-Concierge
Equip your teams with an exceptional capacity to deal with the most immediate requests from your customers and generate revenue beyond accommodation and F&B.
Your customers access all the activities or services of your hotel in a scan and have the possibility to make their reservations directly in the web app (spa, restaurant, etc.)
Offer activities or services external to your hotel and strengthen your local partnerships: taxi reservations, museum seats, partner restaurants...
Allow your teams to communicate directly with your customers via a chat or WhatsApp, and increase your quality of service
Allow your customers to order what they need or want at any time and in a few clicks: amenities, beauty products, store items etc.
Customer satisfaction
Skeat helps you better understand the expectations of your customers and to detect dissatisfaction as early as possible, in order to enhance the experience you offer and boost your e-reputation
Ask your customers for their opinion on the quality of their experience and gather valuable information to continuously improve
Offer your customers at the right time to leave a review online on Google or on platforms like Trip Advisor
Detect possible customer dissatisfaction during the stay in order to be able to quickly defuse them and avoid a bad online review
Your teams will love to have a hand
Manage, monitor and enrich your customer journey from a powerful and intuitive web interface
Management of the service and the offer
In real time and adapted to multisite
Financial transaction management
Keep control of your financial flows safely
Real-time content management
Create, modify and broadcast messages and other content in 1 click from your dashboard
Analytics & user data
Enrich your customer knowledge and increase your performance tenfold
You manage more than 10 establishments?
Discover Skeat ENTERPRISE, the white label solution for the most ambitious projects
