Skeat hotels


Offer your customers a premium experience and turn every interaction into a magical moment, with extra revenues

SKEAT hotels references


of incoming calls


of F&B spendings per customer per day


positive ratings online


They talk about it better than we do

SKEAT Marketing Communication Manager,<br/>Sofitel Paris Baltimore Tour Eiffel

SKEAT has changed our lives! It is an optimal solution that corresponds to our values: we minimize our ecological impact while making significant financial savings. The interface is ergonomic and very pleasant. We can offer our customers all our services and offers in one place.

Manon Monnier

Marketing Communication Manager,
Sofitel Paris Baltimore Tour Eiffel

SKEAT F&B Manager,<br/>Novotel Monte Carlo

Skeat is a real plus for the organisation and additional sales within our establishment. It represents 60% of our Room-Service orders, and 100% of our Night Room. Rhaël's support is essential, he is always ready to listen and help you find the right solution for your needs.

Benoit Frerotte

F&B Manager,
Novotel Monte Carlo

SKEAT Leader Reception,<br/>Mercure Lyon Genas Eurexpo

Following the onboarding, we encountered some difficulties related to our internal network, but the SKEAT team never let us down. After 3 weeks of technical adjustments and test sessions, we were finally able to set up the ordering offer of the room service in a fluid and efficient way. The team sees this as a real added value and a time saver. We are very happy with the result.

Julie Lambert

Leader Reception,
Mercure Lyon Genas Eurexpo

SKEAT Chargée de Communication,<br/>Grand Hôtel Roi rené Aix en Provence

The SKEAT digital solution allows us to offer our clients a truly qualitative tool. The teams offer 100% personalised support, adapted to the expectations of each establishment. Don't hesitate, and adopt the SKEAT QR code!

Stéphanie Nicolas

Chargée de Communication,
Grand Hôtel Roi rené Aix en Provence

SKEAT General Manager,<br/>IBIS Toulon La Valette

Beyond being fully satisfied with the SKEAT digital customer journey for our customers, we are looking at a paper saving of about 500€/year. This was a real objective to reach in order to reduce our costs and ensure CSR.

Marie-Lise GOLINO

General Manager,
IBIS Toulon La Valette

SKEAT Butler,<br/>Novotel Lyon confluence

An intuitive and flexible application, a personalized and very reactive follow-up, a real plus for our establishment!

Cloé fanjat

Novotel Lyon confluence

SKEAT Responsable hébergement,<br/>Novotel Lyon Gerland Musée des Confluences

A very simple handling that leaves us free to set up the application according to the specific needs of each hotel. Very efficient!

Thomas De Carvalho

Responsable hébergement,
Novotel Lyon Gerland Musée des Confluences

SKEAT F&B Manager,<br/>Novotel les halles

Skeat now accounts for an average of 40% of our room service sales, and has helped us gain 9 points in % on the quality of our room service. It is a real added value for our establishment.

Thomas Guillot

F&B Manager,
Novotel les halles

SKEAT F&B Director,<br/>Novotel Paris porte de Versailles

Very fun and easy to use software with very good feedback from customers on how to use it which allowed the hotel to increase its turnover by 5 to 10%.

Benjamin Mercier

F&B Director,
Novotel Paris porte de Versailles

SKEAT GM,<br/>Mercure Paris Bercy Bibliothèque

Thanks to Skeat, a remarkable efficiency and a deployment in 48 hours for our classification 4 **** Thanks for your reactivity!

Lyndia Lecolier

Mercure Paris Bercy Bibliothèque

SKEAT F&B Directory,<br/>Pullman Toulouse Centre

Skeat is a tool that allows us to do one thing: customer FOCUS. The back office is fluid and easy to use. We have a usage rate of about 82% for dinner and 55% for breakfast.

Pierre Dechelotte

F&B Directory,
Pullman Toulouse Centre

SKEAT F&B Manager,<br/>Pullman Roissy CDG

An easy to use solution for our customers but also for our employees. 60% of our global F&B orders received are made via the application and the QR in room representing several K€/month of turnover

Alban Delourme

F&B Manager,
Pullman Roissy CDG

SKEAT Communications and events manager,<br/>Sofitel Golfe d'Ajaccio Thalassa

We use Skeat during the summer months for order taking in outdoor areas (swimming pools & private beaches) it makes the employee experience smoother, and allows customers to be served in record time. Skeat makes everyone's life easier in busy summer periods.

Stephanie Geroult

Communications and events manager,
Sofitel Golfe d'Ajaccio Thalassa


The Skeat expertise

For several years, Skeat has been supporting hoteliers around the world on 4 key issues

Skeat hotels values

Increase av. customer spending

By making your offers and services directly available on your customers' smartphones, you reduce frictions and skyrocket your average revenue on each stay

Skeat hotels values

Experience and quality of service

Increase the quality of your services and offer a superior, personalised and innovative customer experience while relieving your staff

Skeat hotels values

Simplify your processes

Eliminate non-value-creating interactions, automate time-consuming tasks and allow your teams to focus on their priorities

Skeat hotels values

Get closer to your customers

Give your customers direct access to the information that matters to you. Communicate with them before, during and after their stay and identify their expectations better than ever


Skeat gives you the tools to achieve your goals

Skeat allows you to centralise all your digital customer experience initiatives in a single white label web app connected to all your back-of-house tools (PMS, CRM, POS ....)

Digital Room Directory

Highlight your hotel's offers on your guests' smartphones with a web-app that centralizes all your content and services.

SKEAT feature QR code

Personalized greeting

Personalize your customers' arrival by calling them by their name, and providing them with personalized content according to their stay and preferences

SKEAT feature QR code

Useful information

Reduce the number of incoming calls and check-in time by providing your guests with all the useful information directly on their smartphone

SKEAT feature QR code

Highlight your offer

Promote all the services, activities and events that your hotel has to offer to your guests by pushing personalised content in real time on their smartphones

SKEAT feature QR code

Dynamic content

Use automation to tailor the content your guests view based on where they are in the hotel, the time of day or their customer profile

Digital Room Directory

F&B digital ordering

Allow your customers to order what they want, when they want, wherever they are. Centralise all your orders on the same platform and serve your customers more efficiently than ever

SKEAT feature QR code

Highlighting the F&B offer

Your customers discover a great F&B selection attached with images and detailed descriptions in their own language. They can also use special diet and allergy filters, and can customise their selection in 1 click

SKEAT feature QR code

Options and suggestions

Increase the average spending up to +30% with customised suggestions for paid options or additional products. Set up these upsells yourself or let our algorithms take care of them

SKEAT feature QR code

Types of services

Room service, pre-ordered breakfast, click & collect, table or deckchair service, bar order... Your web app adapts to the location, the time of day, and the type of service chosen

SKEAT feature QR code

Simplified F&B management

Visibility of current and future customer orders, real-time management of catalogues and availability, limitation of the number of orders per slot, etc.

F&B digital ordering


Empower your teams with an unparalleled ability to handle your customers' most immediate requests and generate revenue beyond hosting and F&B

SKEAT feature QR code


Your guests can access all of the hotel's activities and services in one scan and make their reservations directly through the web app (spa, restaurant...)

SKEAT feature QR code

External services

Offer activities or services external to your hotel and strengthen your local partnerships: taxi reservations, museum tickets, partner restaurant, etc.

SKEAT feature QR code

Customer communication

Allow your teams to communicate directly with your customers via chat or whatsapp, and increase your quality of service

SKEAT feature QR code

Cross selling

Allow your customers to order what they need or want at any time in a glimpse : amenities, beauty products, items from the shop etc


Customer satisfaction

Skeat helps you better understand your customers' expectations and detect dissatisfaction as early as possible, in order to enhance the experience you offer and boost your e-reputation

SKEAT feature QR code

Customer feedback

Ask your customers for their opinion on the quality of their experience and gather valuable insights that will help you continuously improve it

SKEAT feature QR code


Suggest to your customers to leave an online review of their experience on Google or on platforms like Trip Advisor

SKEAT feature QR code


Detect possible customer dissatisfactions during the stay in order to quickly adress them and avoid a bad online review

Customer satisfaction

And much more...

Back office

Your teams will love having control

Manage, monitor and enrich your customer journey from a powerful and intuitive web interface

Service management

In real time and adapted to multi-site

Financial management of transactions

Keep control of your financial flows safely

SKEAT Dashboard

Real-time content management

Create, edit and send messages and other content in 1 click from your dashboard

Analytics & user data

Enrich your customer knowledge and increase your performance tenfold

Do you manage a group of more than 10 locations ?

Discover Skeat ENTERPRISE, the white label solution for the most ambitious projects

100% <span class='text-main-orange'>white label software</span>

100% white label software

<span class='text-main-cyan'>Advanced and custom</span> features

Advanced and custom features

<span class='text-main-green'>Custom</span> integrations to your <span class='text-main-green'>existing software</span>

Custom integrations to your existing software

<span class='text-main-red'>Dedicated</span> project team

Dedicated project team

Learn more