Customers
They talk about it better than we do
Skeat is the WebApp that we use within Brique House to digitalize our customer journey. In figures, Skeat x BH means more than 80% of our orders have gone through the webApp every day for the past 3 years, resulting in 200,000 orders and 20% additional sales. Our operational expertise and the digital expertise of the Skeat product match perfectly and serve our great ambitions.
Know-how
The Skeat expertise
For several years, Skeat has been supporting crowded bars and breweries around 4 major challenges
Boost re-ordering
A second beer? A round of shots? A dessert? Less than 10% of your customers reorder during their visit. With Skeat, it's over 38%
Control attendance peaks
By digitising tasks like taking customers' orders and payments, you can increase the productivity of your teams tenfold during rush periods
Optimise your human resources
Reduce your dependence on staff by automating orders and payments. Do more with less
Reduce the waiting time at the bar
Offer a seamless experience where your customers no longer queue but wait peacefully at their table before picking up their order or being served
Features
Skeat gives you the tools to achieve your goals
More than 430 features dedicated to digital ordering and payment that will allow you to offer an experience that meets the expectations of your customers and your teams
Order to table
Receive pre-paid orders directly on your kitchen display or printers and serve your customers at the table
Customer location
When you receive a Skeat order, the table number is communicated to your POS so that you can easily locate and serve your customers
Dynamic menus
Your menus are automatically updated throughout the day. Display in priority coffee in the morning, beer after work and cocktails in the evening
Order merging
Avoid multiplying orders on the kitchen display or printers. Skeat automatically merges all orders from the same group of people
Counter withdrawal
Stop letting your customers wait at the bar when it's crowded. Just prepare your customers' already paid orders and notify them when their order is ready to be picked up at the counter
Customer identification
Identify your customers with their order number, a colour code and their first name (optional)
Flow management
Define the maximum number of orders you are able to handle per time slot
Notifications
Customize the notifications and sms that your customers receive according to the status of their orders and turn them into a marketing tool (links, upsells, re-ordering, coupons...)
Upselling & suggestions
Let Skeat become your best selling staff and dramatically increase the average spending through the power of digital
Paying options
Suggest your customers to select payable options on your desired products (extra syrup +1€, Redbull +4€...)
Intelligent product matching
Skeat identifies your clients' purchasing basket and suggests automatically an additional purchase with high probability (shooters, finger food...)
Re-order
Allow your customers to re-order their favourite product in 1 click and increase the number of drinks per customer. Another beer?
Pay at table
Allow your customers to pay their bill autonomously and free up time for your staff
Split the bill
Your customers can split the bill into equal parts or select the products they wish to pay
Payment methods
Your customers can pay with Apple Pay in one click, but also with credit cards or restaurant vouchers
Tipping
Your customers can leave a tip when paying their bill
Dematerialised receipt
Once the bill has been paid, your customers can receive their invoice by e-mail
And much more...
Back office
Your teams will love having control
Manage, monitor and enrich your customer journey from a powerful and intuitive web interface
Service management
In real time and adapted to multi-site
Financial management of transactions
Keep control of your financial flows safely
Real-time content management
Create, edit and send messages and other content in 1 click from your dashboard
Analytics & user data
Enrich your customer knowledge and increase your performance tenfold
Do you manage a group of more than 10 locations ?
Discover Skeat ENTERPRISE, the white label solution for the most ambitious projects
100% white label software
Advanced and custom features
Custom integrations to your existing software
